Welcome & Service Assistant

Job Description

Summary This is an exciting time to join Hardwick and Stainsby as we develop our visitor experience, engagement and connections to our fantastic historic hall, collection, garden, mill and wider estate. Working within a bustling atmosphere as part of passionateteam this role plays a core part in providing fantastic exceptional service and growing support. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. For example: 0.35 FTE, a typical week could be 2-3 days a week, working 4.5-6 hours adayPlease note that this role will require working regular weekends. What its like to work here Hardwick, an impressive Elizabethan masterpiece, witha world-class collection, garden, flour mill (Stainsby Mill) and heritage listed estate, something for everyone.We are passionate about caring for this wonderful property and visitors are at the heartof all we do. We are a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other and thewider property to engage,share our stories and provide a personal, tailored, and exceptional service.This is a great place to work and an exciting time to join the friendly 60+ team and over 400 volunteers, who are looking for engaging, driven, visitor-focused people who will bring energy and ideas to this vibrant property. What youll be doing Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. Every day is different. Youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is exceptional, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do. Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the postersand signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

You can view the full role profile for this role in the document attached. You dont need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.