Exhibitor Services Sales Manager

Job Location	Docklands
Education	Not Mentioned
Salary	£42,000 - £45,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Exhibitor Services Sales Manager - Events and Conference Venue - East London - up to £45k + generous bonus schemeWe’re on the hunt for an Exhibitor Services Sales Manager, with sales experience in multi-channel customer experiences, exhibitions or events, to join a leading exhibition space / venue that welcomes 4 million visitors annually.As a team member of a world class venue, the Exhibitor Services Sales Manager will be instrumental in formulating and setting objectives and KPIs in a multi-channel exhibitor sales environment. You will provide leadership, direction and process implementation for the exhibitor services team, with a view to continually improvingcustomer experience and efficient internal workflows.This great opportunity would suit someone self-motivated and hardworking with boundless energy and enthusiasm as this is a fast-paced, target driven environment. You will be results-focused yet possess exceptional leadership skills with the ability to manageand improve performance when needed.Key responsibilities as the Exhibitor Services Sales Manager will include:

Providing strategic leadership and direction for the exhibitor CX function; engaging with all stakeholders and contributing to the CX strategy for the multi-channel, digital age
Leading, mentoring and supporting a team
Establishing and managing internal processes for exhibitor order management
Managing the exhibitor ordering process from enquiry to order confirmation and invoicing
Planning and managing resources as required
Managing incoming multi-channel exhibitor enquiries
Managing outbound exhibitor communication processes in conjunction with the marketing team
Managing the data entry and maintenance of all exhibitor accounts and order information
Producing regular reports
And more

What we’re looking for:

Previous experience in a similar customer experience / venue / exhibition space role
Experienced in inbound sales
Proven experience managing a multi-channel contact centre
Strong leadership qualities - ability to manage, train, coach and mentor direct reports
Knowledge and understanding of best practices for Contact Centres
Proficient in analysing and interpreting relevant data via business intelligence tools
Experience with Ungerboeck is advantageous
IT literate including MS Office
Results focused
Excellent verbal and written communication skills

Interested in this Exhibitor Services Sales Manager opportunityIf this role sounds of interest and you have the skills and experience we’re looking for, please submit your CV immediately, quoting "LP - Exhibitor Services Sales Manager".

Keyskills :
Event ManagementEventsExhibitionLeadershipSales

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