Service Manager

Job Description

Location: DerbyContractType: Permanent/ Full-timeSalary: Competitive basic plus generous bonus schemeHours: 40Benefits: 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company CarOur Derby branch is looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer-focusedservice and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business. What youll be doing:• As a Service Manager, you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work and maintenance visits are carried out efficientlyand effectively meeting clients’ expectations.• You will have a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients and building and maintaining positive relationships for your branch and the business. • All of this will be achieved with the support of your skilled, hard-working team, made up of engineers and administrators. It will be your job to manage, motivate and develop your staff and to recruit more when needed. What do you need to have• Previous experience as a fully competent refrigeration and air conditioning engineer.• Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer/supervisor. • Self-motivated and driven.• Strong technical knowledge of Air Conditioning and Refrigeration, particularly service and maintenance.• Good computer skills, including Microsoft Office and databases etc.• Ability to work under pressure with excellent time management skills and the ability to prioritise tasks effectively and efficiently.• Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand.• An understanding of and ability to deliver high levels of customer serviceWhats in it for you• A generous Salary + Bonus • 25 days holiday per annum, plus bank holidays, increasing in service. • Pension Scheme • Company Car Due to the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete a DBS check. We strictlyfollow the DBS code of practice and comply with the Rehabilitation of Offenders Act 1974. If you have a criminal record, this will not necessarily preclude you from working for us.NEXT STEPSIf you’re ready to join our team, simply click apply and complete the short application process.We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you’ve got what it takes, then we want to hear from you!You may have experience in the following: Customer Experience Manager, Client Success Manager, Customer Support Manager, Customer Relations Manager, Client Relations Manager, Customer Service Supervisor, Customer Service Coordinator.REF-213503