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NHS 111 Health Advisor Role

Job LocationDerby
EducationNot Mentioned
Salary11.11 - 13.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time

Job Description

Connaught Resourcing are currently working with an established NHS 111 provider in Derby who are looking to recruit permanent Health Advisors within their NHS 111 Services on a full and part-time basis.The Role:NHS 111 is a non-emergency telephone service providing patients advice on the most appropriate urgent care service they require. As a 111 Health Advisor, you will be the first point of contact, answering inbound calls from members of the public and healthcare professionals in need of medical advice and directing them to the most appropriate service.Using the NHS Pathways software, you will ensure that all calls are answered promptly, accurately, and professionally in line with the performance standards. These calls could be escalated to a Clinical Advisor, an ambulance may be dispatched in the caseof an emergency, or you may refer onto, or provide, information about other available services.Out of hours shifts such as weekends and evenings may be included in the rota pattern.Please find below the address for their sites:

  • Derby - Orbis Building, Riverside Road, Derby DE24 8HY
  • Chesterfield - Ashgate Manor, Ashgate Road, Chesterfield S40 4AA
As a 111 Health Advisor, you will be answering inbound calls from members of the public and healthcare professionals in need of medical advice by directing them to the most appropriate urgent care. You will be responsible to ensure that all calls are answeredpromptly, accurately, and professionally in line with the performance standards. I have attached a full job description for you to look over.Please find the below pay rates for your record:
  • £11.11 - basic rate days
  • £12.55 - enhanced rate weekday evenings/overnights
  • £13.77- enhanced rate weekends
If your CV and application is of interest you will be invited to a Literacy and Listening Assessment via video call, if you pass this stage you will proceed to a virtual interview.If successful at interview you will be required to complete their pathways training on site:
  • Week 1 to 3 - classroom based (more structured 9-5 hours)
Week 4 to 6 - coaching on site, you will be required either day time or out of hours for supervised practiceConnaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and whererequired an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

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