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French Speaking Customer Service Agent

Harper Recruitment Group
Job LocationDerby
EducationNot Mentioned
Salary12.05 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Job Role: French Speaking Customer Service AgentLocation: Derby/ hybrid workingPay Rate: £12.05phHours: Monday-Friday 9am-5.30pm**You must be fluent in French and English for this position**Harper Recruitment are proud to be working in partnership with leading designer brand - Ted Baker, we are looking for a customer service champion to support their European customer base. You will be responsible for providing a first-class support serviceby assisting with enquiries, services and anything else Ted related!What does the role involve

  • Responding to customer queries via live chat, telephone and email
  • Investigating and resolving customer complaints liaising with internal teams /customers/couriers
  • Placing customer mail orders - providing a tracking service
  • Processing returns, replacements, and refunds
  • Maintaining product knowledge and promotions to provide a 1st class customer experience
  • Raising customer tickets, handling stock enquiries, and data entry duties
  • Demonstrate knowledge of product lines and services
Who are we looking for
  • Compulsory fluent written and oral in French and English.
  • Excellent customer service skills either retail or contact centre
  • Bubbly motivated team player
  • Attention to detail with strong communication skills
  • Problem solver with the ability to meet deadlines
Want to join this luxury brandstart date will be ASAP - Submit your CV today to apply!Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do nothesitate to apply for other suitable roles in the future

Keyskills :
"French speaking customer service agent" "French" "languages" "customer service agent" "customer care representative" "customer care" "customer servic

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