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Engineer Scheduler - Remote - 12 month contract

Kinetic Office Recruitment
Job LocationDerby
EducationNot Mentioned
Salary£24,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Service Coordinator / Engineer Scheduler - initially a 12 month contractHQ Derby - Fully remote working £24,000 - £27,000 **Previous experience in a scheduling type role is essential for this role, please only apply if you have this**Overview:Our client is looking for a Service Coordinator to work in their busy Service Department, liaising with customers and engineers on a daily basis, scheduling the work for the engineers and dealing with customer queries. The role would suit someone who canwork in a fast paced environment, has an excellent telephone manner, good IT skills and is well organised.Main Duties and Responsibilities:

  • Booking in maintenance jobs, breakdown visits and any additional work as required
  • Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
  • To liaise with customers both verbally and in writing with regard to engineer’s site visits.
  • Relationship building with the customers via email and over the telephone
  • To make and take calls to and from engineers with queries / requests etc
  • General record keeping relating to work scheduled
  • To deal with customer queries regarding work performed on site.
  • To ensure customer correspondence is updated and accurate
  • Maintenance of records.
  • Processing of orders for spare parts as required.
  • To advise engineers of their workload.
  • To keep Administration Manager / internal team and systems updated
  • To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters.
  • To allocate and co-ordinate test equipment and to maintain records accordingly.
Personal Requirements
  • Previous experience in a scheduling type role
  • SAP IT experience would be a benefit but not essential
  • GCSE’s in Maths and English
  • The ability and experience of working in a fast-paced commercial office environment
  • Ability to handle high volume of incoming calls and emails whilst still able to provide excellent customer service
  • Computer - including Word, Excel and Outlook
  • Previous knowledge and experience in a similar role
Please note that due to a high volume of applications across all our adverts unfortunately we are only able to respond to those who have been shortlisted. If you havent had a response within 48 hrs (not including weekends of course) please assume you havebeen unsuccessful.Required skills
  • Customer Service
  • SAP
  • Scheduling
  • Planning

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