Administrator/Reception - Derbion

Job Description

Purpose of the RoleTo represent Derbion in a front-line position, maintaining a professional approach at all times. To provide a professional and efficient administrative function to support the Centre Management Team and deal with general office duties and enquiries.Key Responsibilities

• To provide a presence on either the Centre’s Reception
• Courteous communication skills are required to liaise with members of the public and retailers.
• Meet and greet visitors in a friendly and professional manner delivering world class service
• Maintaining a smart and well-groomed appearance meeting our uniform standards
• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
• Collect, read and distribute post, organise outgoing mail and couriers as required
• Maintain clean and tidy reception area
• Update telephone list and key holder register
• Prepare centre staff management movements report on a weekly basis
• Maintain the computer filing system, carrying out regular housekeeping and archiving
• Update centre management notice board
• Assist with community bookings and requests
• Manage uniform requests, orders and stock control
• Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox
• Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
• Booking travel arrangements on a adhoc basis for managers
• Be responsible for the monthly stationery order
• Updating job vacancies on the website
• Centre credit card receipting
• Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
• Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
• Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
• Updating employee induction handbook and putting new starter induction packs together
• Assist with H&S recording of information for training, risk assessments, audits and administration of fire evacuation packs
• Assist with purchase order administration
• Being able to interpret customers’ needs and deliver meaningful advice
• Taking the initiative in assisting customers
• To undertake ad hoc admin duties as required by Centre Management team

Skills, Knowledge and Experience

• Reception and/or switchboard experience
• Proven practical office experience and excellent keyboard skills
• Sound level of education, good written skills
• Excellent customer relations and good communications skills
• Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)

Competencies and Attributes:

• Highly professional and efficient
• Strong organisational and customer service skills
• Fast and responsive – working to strict deadlines
• Ability to multi-task, solve problems and work efficiently under pressure
• Ability to communicate effectively at all levels
• Motivated, proactive attitude, ability to work on own initiative
• Utmost discretion when dealing with all sensitive and confidential information
• Flexible, helpful attitude
• High standard of professional grooming
• Ability to listen and willingness to learn
• Committed, motivated and passionate about our people and our company
• Demonstrable background in Customer Service
• High level of integrity
• Experience in monitoring social media

Working Hours -Monday – Friday 40hrsSalary -£25,002.00#LI-DNIPlease see our Benefits Booklet for more information.