Customer Experience Officer

Job Location	Deal
Education	Not Mentioned
Salary	£11.70 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Exciting opportunity for a Customer Experience Officer in the medical sector on a work from home basis however the role requires ad hoc travel to Deal, Kent. This role is a temp to perm role.You will be expected travel to Sites at Ashford, Canterbury, Margate on a small number of occasions. Training is usually undertaken at our clients Head Office site in Betteshanger.You will be responsible for the seamless running of all appointments and bookings. As a Customer Experience Officer you will also be responsible for maintaining accurate records for service users files and updating the booking systems. Having a sympatheticand professional approach is essential. Communicating with customers, staff, consultants and patients is a natural part of your day.Duties

To manage and book in all new appointments and ensure all data is entered onto the database accurately and in a timely manner
Plan and manage all administration of outpatient clinics
Follow up with new enquiries and book appointments
Process referrals in a timely manner
Ensure all testing and investigations are carried out prior to referral in accordance with contracts
Liaise with consultants, service users and health care professionals regarding the number or inpatients/outpatients
Attend in-house training and attend meetings when required
Admin duties such as sending appointment letters, emails etc
To process a high volume of telephone calls/emails and relay that information to the correct department

This role pays £11.70ph and is a 37.5hr week. This will be on a shift pattern 7:30 -3:30 of 8-4 and 9-5, Monday to Friday.Benefits of joining our Temps team:* Weekly pay on a Friday - smooth payment process* Working with committed and highly experienced recruitment consultantCVs in Word Format to New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

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