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Customer Care Administrator

Now Careers
Job LocationDafen
EducationNot Mentioned
Salary10.91 - 12.47 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customer Care AdministratorTemporary to PermanentSalary £21,000 - £24,000 DOEMy client is a leading and reputable business based in the Llanelli area. Due to expansion they are looking to recruit a Customer Care Administrator on a temporary to permanent basis. Based within the Customer Care Department, you will be an integral partof the organisation as you will be required to deal with internal and external clients in order to manage and address defects logged via telephone and email.Ideally, they are seeking an enthusiastic and dedicated candidate, with a previous Customer Service background. Previous exposure of working within the construction industry would be highly advantageous and undoubtedly give you the competitive edge.Reporting into the Operations Manager, the successful candidate will be required to demonstrate a professional and reliable work ethic, process accurate information and most importantly be able to rectify queries in a confident and efficient manner.Responsibilities will include:

  • Taking telephone calls from occupiers and Clients in order to log any defects
  • Oversee the Customer Care mailbox
  • Data entry - log defects onto the Customer Care system
  • Allocate defects to the appropriate contractor for resolution
  • Chase contractors for regular updates on allocated defects
  • Maintain regular contact with Client/ Occupier to arrange appointments to attend the property and/ or progress on the resolution of defects at their property
  • Prepare monthly progress reports
Person Specification:1) IT literate and enjoy dealing with people and resolving issues2) Work independently and as part of a wider team3) Provide excellent customer service at all times4) Strong verbal and written communication skillsIt is essential you possess strong IT skills for this post, coupled with a can do attitude. The role will require you to work with a variety of systems in order to extract information and keep data accurate and up to date. This company offer a friendlyculture, and in return they will reward and value loyal and hard-working individuals with internal promotions and room to manoeuvre and learn new skills within different departments.My client is looking for the successful candidate to start ASAP however, they will wait for the right candidate. Therefore, if you are interested, please contact the office NOW to secure an interview slot.Hours of work are Monday - Friday 8.30am - 5.00pm (1 hour for lunch). The role is office based and this is a great opportunity to become part of a growing an exciting team.

Keyskills :
AdminCustomer ServiceData Entry

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