IT Support Apprentice

Job Location	Cumbernauld
Education	Not Mentioned
Salary	£18,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Who you’ll be working for:Our client is a frozen food specialist with roots embedded in the distribution and handling of frozen food. This is a position with plenty of opportunity for progression and could be your start in a career in IT. You will assist the team on several tasksand get involved in several different projects. The role will be hands on and fast paced as you work to provide a service to our teams across the business.The client is looking for someone with a passion for IT, a willingness to learn and who is not afraid of getting stuck in and working hard.Responsibilities:

Providing a timely, friendly, reliable service to all IT users within the company
Logging, monitoring and dispatching helpdesk requests
Ensuring that requests are effectively captured and allocated to the appropriate priority levels
Undertaking first line support for IT users by phone, email, face to face and remotely
Taking ownership of support request and managing through to completion
Investigating reported issues in detail, gaining evidence and escalating when necessary to meet SLAs
Hardware and network equipment deployment, installation and maintenance
Software deployment, upgrades, database maintenance, intranet management
Troubleshooting, monitoring and maintaining systems, printers and networks
User account creation and management

What do they need from you

An interest in IT.

Salary:£18,000 per annumWorking week:40 hours per week, shifts either 7am - 4pm, 8am - 6pm or 9am - 6pmBenefits:

Free lunch in canteen
Pension scheme

Future prospects:You will have the chance to continue to develop through the company and progress within your role.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

APPLY NOW