Customer Service associate

Job Location	Cumbernauld
Education	Not Mentioned
Salary	£11.75 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , part-time

Job Description

Customer Service Superstars Wanted!Are you a people person Do you thrive in a fast-paced environment Are you looking for an opportunity to showcase your exceptional customer service skills If so, we have the perfect position for you!We are currently seeking 6 Customer Service Representatives to join our clients dynamic team in Cumbernauld. As a key member of their customer service department, you will have the chance to make a positive impact on our clients customers. This is a temporaryrole, with a contract length of 6 months, providing you with an opportunity to gain valuable experience in a reputable organisation.Why Join Us

Competitive hourly rate, starting from £11.75
Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift.
All hours between 7am - 11pm flexible.
A vibrant and enthusiastic team culture that celebrates achievements

Responsibilities:

Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner.
Provide accurate and timely information to customers regarding products, services, and order status.
Assist customers with troubleshooting issues and provide solutions to their problems.
Manage customer accounts, process orders, and update customer information in the system.
Collaborate with other team members and departments to ensure customer satisfaction and meet performance targets.
Continuously develop product knowledge to effectively assist customers and provide appropriate recommendations.
Uphold the companys customer service standards and follow established protocols and procedures.
Collaborate with team members to identify trends and opportunities for continuous improvement
Maintain a positive and customer-centric attitude, demonstrating empathy and active listening skills

Requirements:

Previous experience in a customer service role preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities with a proactive approach
Ability to work well under pressure and multitask effectively
A team player with a positive attitude and strong work ethic

If you are enthusiastic about providing exceptional customer service and are ready to take the next step in your career, we want to hear from you! Join our clients team today and be part of a company that values their employees and their dedication to customersatisfaction.Apply now with your updated CV and lets have a chat about how you can become a valued member of their team! Dont miss out on this exciting opportunity - apply today!Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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