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Customer Liaison Officer

Pertemps Bristol Industrial
Job LocationCrewkerne
EducationNot Mentioned
Salary£26,000 - £29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Liaison Officer required at a manufacturing company in Crewkerne – TA18. This role will encompass providing a high level of administration support to the wider team, and ensuring seamless and efficient communication between our customers and internaldepartments.

  • £26,000 - £29,000 per annum, depending on experience
  • Monday – Thursday 08:30 – 17:00, Friday 08:30 – 15:00
  • 25 days holiday plus bank holidays, increasing to 28 days with long service
  • Discretionary bonus (annual)
  • 4 x salary death in service payment
  • Corporate healthcare plan
  • Employee assistance program including Wellbeing App
  • Discount scheme
  • Cycle to Work scheme and EV salary sacrifice scheme
  • Employee Share Scheme (after 12 months)
  • Free parking on site
About the role
  • Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics
  • Collaborate with internal teams to address customer queries and concerns promptly.
  • Receive and review purchase orders and sales orders
  • Enter and process order information accurately into computer systems
  • Maintain accurate and up-to-date records - customer interactions, transactions, order details, and logistics information.
  • Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements
  • Monitor shipment status and provide timely updates to customers
  • Generate reports as needed for management and other stakeholders.
The right candidate
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal.
  • Familiarity with ERP systems and order processing workflows.
  • Strong understanding of logistics coordination and supply chain management.
  • Confident using Microsoft office packages
If you are interested in this role, please apply online or contact Pertemps Bridgwater office and speak to Sophie Meads

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