Service Advisor

Kolt Recruitment are recruiting for a Service Advisor for a large commercial Vehicle Repairer Key Responsibilities:

Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
Initiating documentation and maintaining customer records and follow up systems.
Providing customers with estimates, and notifying customer’s promptly when the work is complete.
Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Key Requirements:

Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
Able to plan, organise self and meet agreed work deadlines.
Able to assimilate information quickly and provide considered responses.
Strong work ethic and adaptable to change.
Attention to detail and maintains good, accurate quality of work.
PC/ Web literate.
Full clean driving licence.
Retail automotive service experience preferred

If you would like any further information on this role please call Kolt Recruitment.

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