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Visitor Experience Officer

Job LocationCranbrook
EducationNot Mentioned
Salary20,721 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Summary Have you got fantastic customer service skills Are you a creative individual who has a passion for marketing and communications Wed love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, theres alwayssomething to share with our visitors, and it will be you job to make sure were doing that all year round.Contract duration: please note this is a 3 month contract. What its like to work here Sissinghurst is a highly personal garden planned by two people whose artistry was matched by their plant knowledge and who had an individual point of view.To perpetuate a garden made by two such individuals requires gardeners notonly with supreme horticultural knowledge and skill but also gardeners with vision, sensitivity and most importantly an instinctive feeling for the spirit of the place. What youll be doing As a Visitor Experience Officer, youll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, youll develop engagingand meaningful interpretation that can teach, move and inspire our visitors.Understanding how and why we engage our supporters is key. Working with our spirit of place, youll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Youll deliver high standards of presentation atthe property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, youll join a high performing teamand will regularly be involved in the duty management rota helping run the visitor operation.Please also read the full role profile attached to this advert. Who were looking for Its a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, youll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Good IT skills - Microsoft Office
  • Experience of producing interpretation, marketing or promotional material
The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:
  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out moreabout the benefits we offer to support you.

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