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| Job Location | Cranbrook |
| Education | Not Mentioned |
| Salary | 20,721 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Summary Were looking for a Holidays Operations Assistant Manager to assist the Holidays Manager in the efficient delivery of their Holidays portfolio.The hours:37.5 hoursper week.The salary: £20,721 per annumDuration: This is a permanent position, with the opportunity to progress What its like to work here To find out more about National Trust holidays visit holidays What youll be doing Youll deliver high levels of customer service to our guests, dealing with queries in line with agreed NT procedures. Team work will be essential, as youll be working with the wider property team, as well as Contact Centre staff and internal service deliveryis just as important.Youll be excellent with people. As the first point of contact for Caretakers, your supervisory experience will really help you to get the best from the team through training, coaching and development in order to deliver a consistent offer in line with theNT holidays toolkit. Alongside this youll be organising rotas in line with bookings, ensuring that changeovers and service cleans are delivered and good stock control is essential, as is efficient purchasing and store management in order to minimise costswhilst still providing a good service to caretakers. Who were looking for Practical experience in an operational role in a holiday operating environment A good understanding of necessary standards of housekeeping, presentation and maintenance Some supervisory experienceWorking knowledge of relevant Health & Safety procedures and experience of risk assessments The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include: