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Part Time Membership Officer

Plus One Personnel
Job LocationCoventry
EducationNot Mentioned
Salary?17,000 - ?18,000 per annum, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

Our client is one of UKs leading charities, dedicated to researching and promoting organic growing and food. The purpose is to get as many people growing organically as possible. Their work is financed by the charity 20,000 members and numerous other funders and donors. Based near Coventry, they support programmes all over the UK and overseas.As part of the Membership team, your role is essential to the on-going development of a loyal membership base in line with the charitys growth plans.You will be supported through training and on-going career development opportunities.Responsibilities:

  • Nurture and build relationships with existing members providing an exceptional standard of customer care to improve member loyalty and engagement.
  • Contact current members by telephone to build relationships with them and gather insight into the member experience.
  • Contribute towards raising the profile of the charity and the benefits, products and services provided to members.
  • Complete all administrative activities relating to membership, including processing new memberships, renewals and donations, and generating the relevant paperwork.
  • Attend regular public events across the country, including weekends and overnight stays, to promote the work of the charity and recruit new members.
  • Increase membership contributions by face to face and telephone marketing to both members and non-members in order to sell/up-sell/cross-sell memberships, donations and gift aid.
  • Contact lapsed members or members whose membership is due to expire within a designated period in order to secure their continued support through phone contact, letters, social media, emails and/or text messaging.
  • Update the records on the Charitys CRM ThankQ System and ensure there are accurate records, including importing website memberships and payments.
  • Monitor the key performance indicators in terms of membership recruitment and retention and to prepare reports for the senior management team.
  • Provide occasional cover for reception as and when required.
  • Follow good data protection practice at all times, maintaining confidential data sensitively and adhering to departmental and organisational GDPR guidelines.
    • Skills & Experience Required:
  • Previous Telephony Sales or Customer Service experience is highly desirable.
  • Confident user of Microsoft Office; word, excel, power point.
  • Excellent communication skills (written and verbal).
  • Self-motivated, proactive.
  • Ability to work to deadlines, and prioritise workloads.
  • Team player.
  • Loyalty and discretion.
    • Aditional Information:
  • This is a part time role, 14 -21 hours per week.
  • Onsite parking
  • Great benefits package
    • If you feel that you have the skills and experience that our client is looking for, please apply today for a fast response or contact Inga Biel on for further information in confidence.

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