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HR Customer Support Advisor - 37497

Jonathan Lee Recruitment
Job LocationCoventry
EducationNot Mentioned
Salary23.29 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Ref: 37497Title: Customer Support AdvisorDivision: Human ResourcesContract Position based at: Home based with a few days a week in WhitleyRate:- Up to £23.29/hour Ltd (£18/hr PAYE option)Position Description: This customer focused role sits in the Contact Centre within HR Direct at and will primarily clarify and resolve customer enquiries specifically relating to recruitment, performance, reward or employee relations matters. The role is responsible for providingfront line HR advisory support to circa 40,000 employees.Skills Preferred: Key Performance Indicators

  • First Contact Resolution of Tickets received by Contact Centre
  • Considered responses given to Email and Portal responses
  • Case Resolution to Tickets received in line with service SLAs
  • Quality of responses to meet ticketing audit requirements
Experience Required: Previous experience of working in HR Customer Service role. Degree qualified or equivalent experience preferred. Excellent communication skills - both spoken and written. Strong generalist HR experience including substantial knowledge of key HR practicessuch as disciplinary, grievances, absence management and performance. Good understanding of UK employment law. IT Literate including strong working knowledge of Microsoft Word, PowerPoint and Excel..Experience Preferred: 1. Previously worked in a HR shared Service Environment2. Knowledge of employment law3. Working knowledge of a query management ticketing system - preferred CloudforService (C4S)4. Working knowledge of HR systems e.g. SAP, SuccessFactors 5. CIPD QualifiedEducation Required: Degree qualified or equivalent.Additional Information: ** THIS POSITION IS CONFIRMED INSIDE IR35 **To apply please send your CV toYour CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.

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