Bodyshop Advisor

Job Description

About the roleAn exciting opportunity to join the growing Bodyshop team at Sytner Coventry BMW/MINI has arisen.We are seeking a Bodyshop Advisor to join our friendly, hardworking aftersales team. If you have a positive, can do attitude, take pride in the quality of your work and thrive on delivering first class customer care in a fast-paced environment, then SytnerCoventry Bodyshop may be the place for you.We would welcome applications from both experienced VDAs/Estimators and anyone with experience in a bodyshop front of house/reception role wishing to progress to incorporating an element of estimating in their day-to-day activities.About YouYou will have an understanding of bodyshop operations and enjoy assisting customers. You will be able to carry out Audatex estimates, liaise with insurance engineers for authorities, handle front of house activities, including seeing customers in and outand invoicing completed work on Kerridge, or have the willingness and ability to learn these skills with training. You will have the commercial acumen to identify and convert additional damage and the drive to tap into the opportunity for cosmetic repairs.You should be able to operate at a professional standard in keeping with the prestige brands we represent.Ideally you will be used to dealing with high volumes of work, work well under pressure and be able to show evidence of time management, working to tight deadlines with confidence. A quantity of the work we do involves preparing BMW and MINI Approved UsedCars for sale, so an ability to foster constructive interdepartmental working relationships would also be highly beneficial. This is a target driven role and we are looking for somebody who enjoys the challenge of reaching a goal every month, but can balancethis with a genuine desire to fulfil customers needs and impress them with our service levels. Training on our systems and processes will be provided in-house, and ongoing development opportunities such as manufacturer training and qualifications could alsobe available.Why SytnerSytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:Additional HolidayIndustry-leading Maternity, Paternity and Adoption PayBespoke Flexible Working SolutionsEnhanced Long Service AwardsDiscounted Car SchemesHigh Street DiscountsAt Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individuals unique contribution, supporting our colleagues to thrive and achievetheir full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexibleworking requests for all roles, unless operational requirements prevent otherwise.Unsure Read onWe represent over 23 of the worlds most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.