Customer Advisor

Job Description

A fantastic retail opportunity has arisen for a Part Time Customer Advisor to join the Pavers team atGates Garden Centre,Oakham.If you are looking for a Part Time position, have a passion for customer service and sales, and enjoy the challenges of the busy retail environment, we could be the perfect fit for you!The Customer Advisor roleProviding excellent customer service is in our DNA, so we are looking for someone with a friendly, engaging and positive personality to ensure our customers have the best experience in store. Youll need to have a can do attitude and be able to work ina team, whilst being able to use your own initiative and not be afraid to ask relevant questions & learn new things!Well train you so you are able to help all our customers, offering valuable advice with footwear, shoe care and accessories, displaying our products to a high standard and ensuring all customers have a positive experience, leaving happy with their purchases.Hours & Pay8 hours per week over 2days. This vacancy requires flexibility and will include some weekend work and shifts during the week.£9.65 per hour 21+ (18-20 £7.85 per hour & 16-17 £6.25 per hour) From April 2022.Opportunity to increase your pay by completing our in-house next steps training programme to £9.90 per hour 21+ (18-20 £8.10 per hour & 16-17 £6.44per hour) From April 2022.Bonus & Benefits you will receive as our Customer Advisor:- Generous Staff Discount- Holiday Entitlement (Increases with service)- Company Contribution Pension- Access to RetailTRUST (Wellbeing Support)- Access to RetailCURe (Financial Support)-Access to the Pavers Foundation: an employee-led grant application and charitable giving schemeAbout UsPavers has been trading for over 50 years and is a highly profitable family owned-and-run retail business with a strong balance sheet, over 170 retail locations, and a rapidly expanding digital presence. We also own the Jones Bootmaker and Herring Shoesfootwear businesses, remain acquisitive, and employ over 1600 people. We were recently recognised by Best Companies as one of the UKs Top 10 Retail Employers, are Carbon Neutral, have donated more than £1m to charity in the past 3 years, are currently applyingfor B Corp accreditation, and are imminently undertaking a significant expansion and modernisation of our Warehouse, Head Office, and Retail estates.At Pavers we are passionate about providing comfort and happiness to our customers, and we make sure to employ people who are as passionate as we are. We always look for happy, confident, upbeat people, and we provide great jobs in a supportive family environmentfor them. We know that without our colleagues there is no business, and so the better we look after you, the better service you will provide our customers. We always try and do the right thing by our people and in 2021 were recognised at one of the Top 10Retailers in the country by Best Companies.We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to allour colleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East ofEngland on our warehouse generating clean energy. Because every year we give a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.If this sounds like the kind of business youd like to know more about, wed love to hear from you - please apply today for the role of Customer Advisor.