ICT Service Desk Apprentice

Job Description

Devon and Somerset Fire and Rescue Servicehas a fantastic opportunity for anICT Service Desk Apprentice to join our team inExeteron a full-time, fixed term contract. In return, you will receive a competitivesalary starting at£18,221.60 per annum.The apprenticeship is aligned to the IT Communications Technician (Advanced) course.Applications are invited from apprentices currently within their first year of the IT Communications Technician (Advanced) course or those looking to commence the course with a local provider in September 2023.Devon and Somerset Fire and Rescue Serviceis the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.About the ICT Service Desk Apprentice role:An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level.Primarily based on the ICT Service Desk, ourICT Service Desk Apprenticewill also have the opportunity to work across three other teams within ICT Service Delivery.The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.The IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist BusinessApplications ( Fleet, Fire Safety and Command & Control etc).Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with databaseback-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various others tasks such as replacing Raspberry Pi’s or carrying out battery upgrades. Working with hardware team will often require accompaniedtravel across the two counties that we support.What were looking for in our ICT Service Desk Apprentice:

• Evidence of real enthusiasm for IT
• A confident communicator
• A passion to learn about IT
• Someone who thrives in a hands-on environment
• Ability to work well as part of a team as well as on their own
• A self-starter who is able to follow instructions and complete tasks
• Willingness to learn from others and request help when required

Closing Date: Friday 23rd June 2023If you feel you have the skills and experience to become ourICT Service Desk Apprenticeplease click apply today, wed love to hear from you.Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve and aspire for this to be reflected within our workforce. We encourage candidates from diverse backgrounds, experiences and beliefs,who share our values, to consider working for us.