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| Job Location | Clyst St. George |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
We are looking for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join the Devon and Somerset Fire Service ICT team.ICT Service Delivery ApprenticeBased at Service Headquarters, Clyst St George, ExeterFull Time, 37 hours per week including day release to Exeter CollegeCommencing salary £16,682 per annum £8.65 per hour) based on a Grade 3Closing Date: 11:59pm on Wednesday 6 July 2022Please Note: Applicants must be eligible to work in the UKThe Apprenticeship is an IT Communications Technician (Advanced) course commencing with Exeter College in September 2022 studying a range of ICT discipline.An opportunity has arisen for an enthusiastic individual who can offer excellent customer service and ICT support to employees to join our ICT team. A sound knowledge of IT is necessary as is an eagerness to take your technology skills to the next level.Primarily based on the ICT Service Desk, you will also have the opportunity to work across three other teams within ICT Service Delivery.The Service Delivery function of the ICT Department includes the Service Desk, Second Line, Hardware and Software Development support. The department supports 2000+ employees, 800+ Windows PCs and 150+ servers in a virtualised environment.About the ApprenticeshipThe IT Services that are supported include Comms (fixed & mobile telephony, radios, alerters and pagers); Infrastructure, Networking, Data Platforms, Printing, IT & Buildings Security, Standard Business Applications (Finance, HR etc) and Specialist BusinessApplications (Fleet, Fire Safety and Command & Control etc).Working as member of the Service Desk Team which acts as a first point of contact for all employees reporting IT Incidents and making requests you will be involved in the fast pace of the environment within weeks.Whilst working with the Second-line Team you will assist the Subject Matter Experts with the installation, maintenance, configuration and development of applications and services. One day you could be configuring smart phones, another assisting with databaseback-ups prior to a system upgrade and the next fixing a software fault with a Mobile Data Terminal on a fire engine.The Hardware Team will provide exposure to projects such as the desktop and laptop replacement programme, as well as various other tasks such as replacing Raspberry Pis or carrying out battery upgrades. Working with hardware team will often require accompaniedtravel across the two counties that we support.We are looking for the following skills and personal qualities