Help Desk- Chase Farm Hospital-

Job Location	Christs Hospital
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Do you pride yourself in having impeccable phoneetiquetteAre you ableremain professional withinahigh pressurised environmentAre you able to use your own initiative,efficientlywithinchallenging situationsIf so, we have the perfect role for you!A new opportunity has arisen as aHelpdeskOperator to join our Medirest familywithin ourbusy healthcare setting.We are looking for new members to join our highly dedicated team, delivering outstanding service for allHospital visitors. What well give: Helpdesk Operative

£9.65per hour, plus £1.99 HCLA on Contracted Hours
Shift patterns are 07:0015:00 or 11:0019:00, 5/7 days but mainly Monday to Friday

We ensure you"re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury"s, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways programme
Compass exclusive offers onPerksAtWork

What you"ll be doing

First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Escalate any complaints as required and support continuous improvement
Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
Sort and dispatch calls to relevant departments
Monitoring phone lines, handling incoming calls with varying queries.
Resolve any issues accurately first time
Resolve stakeholder queries with professionalism and enthusiasm to represent our organisationeffectively.
Ensureexceptional client delivery standards

Who you are

Previous experience in this role/similar position is essential
Excellent telephone manner, with the ability to communicate effectively and maintain a high level ofconfidentiality
Committed to following procedures and ensuring tasks are fully completed
Exceptional organisation skills withthe ability to prioritise to meet deadlines.
Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
Confident working in a hospital environment and aware at times you willmeetpatients that are particularly unwell or showing signs of distress.
This position is subject toa Disclosure & Barring Service check; costs met by the employer.

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