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Operations Supervisor

Absolutely Recruitment
Job LocationChessington
EducationNot Mentioned
Salary£28,000 - £31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Operations Supervisor (Technical Service)Contract: Permanent, Full-TimeLocation:ChessingtonSalary:£28-31,000 per annumAbout the CompanyOur client is a leading supplier of commercial coffee machines renowned for their exceptional customer service. With a focus on providing top-quality automated coffee solutions, service contracts, and expert support, they have earned a stellar reputationin the market.Key Responsibilities

  • Service Desk: Receive and resolve customer requests, ensuring compliance with SLAs.
  • First Line Response: Provide prompt resolutions to customer calls, utilizing team support when necessary.
  • Preventative Maintenance & Scheduled Calls: Schedule resources for call-outs, routine service visits, and installations.
  • Operated Accounts & Hygiene Service: Manage operated account services and hygiene visits, collaborating with the Sales Team for growth.
  • Installation Support: Assist in planning installations, coordinating resources and maintaining documentation.
  • Telemetry: Develop telemetry utilization for improved service efficiency.
  • Efficiency & Cost Control: Optimize departmental efficiency while minimizing waste.
  • KPI Tracking: Monitor and report on call-out response times and first-time fix rates.
  • Sales Support: Provide resources for sales team activities and maintain CRM records.
  • Monitoring & Reporting: Track and report against various KPIs.
  • Compliance: Ensure activities align with company policies and procedures.
  • Operational Projects: Collaborate on projects to enhance service management programs.
  • Company Support: Assist in various business areas, leveraging IT skills as needed.
Skills and Experience
  • Technical proficiency, preferably in coffee-making equipment.
  • Electrical or plumbing courses are advantageous.
  • Strong IT skills with administrative capabilities and a focus on customer service.
  • Experience in service delivery environments with demanding clients.
  • Comprehensive understanding of health and safety protocols.
Person Specification
  • Willingness to learn and adapt.
  • Broad understanding of machinery and technologies.
  • Excellent communication and organizational skills.
  • Flexibility to meet customer needs and work independently or in a team.
  • Technical background in electro-mechanical engineering.
  • Valid drivers license and multitasking abilities.
Required skills
  • Customer Service
  • Organizational
  • Resource Management
  • Technical Proficiency

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