Customer Service Representative - TravisMathew (Apparel)

Job Description

Founded in 2007, TravisMathew draws its inspiration from the culture and lifestyle of Southern Californias surf, sand, and sun. As a premier mens lifestyle brand, TravisMathew has created versatile, everyday apparel that seamlessly transitionsfrom work to play. After a successful launch of the TravisMathew brand in Europe we are now embarking on our next stage of high growth throughout the region. This role will play an integral part of this highly exciting journey.In this role, the Customer Service Representative is responsible for proactively supporting and servicing the TravisMathew European sales business (both direct customers and key distributors across the EMEA region) to deliver outstanding levels of customerservice and communication. You will develop and maintain a strong, mutually beneficial working relationship with distributors and customers, build long term rapport with customers; develop a good understanding of their business and the specific requirementsof each market. You will also be responsible for accurately receiving, acknowledging, processing, monitoring, consolidating and shipping customer and distributor orders using appropriate sales programmes. You will be required to accurately prepare commercialinvoices to accompany shipments as well as liaise with our Distribution Centre and freight forwarders to consolidate distributor shipments, maximise efficiencies for the distribution centre, minimise freight costs for the distributor and maximise sales forTravisMathew. An important part of the role will be to provide relevant feedback to the Sales Managers and Marketing department and escalate and advise management of issues that may affect the business.TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Required:

• Fluency in English.
• Excellent interpersonal and communication skills - must listen well and be able to adapt communication style to audience.
• Strong problem solving skills.
• Well-developed planning and organisational skills - must be able to prioritise, meet deadlines and follow through on tasks.
• Articulate, confident and enthusiastic with a passion for service.
• Team player with calm and professional approach.
• Strong ability to take own initiative.
• Able to multi task.
• Proficient in Microsoft Excel and PowerPoint and able to quickly learn new computer systems and use them efficiently.

Preferred:

• Knowledge of SAP.
• A second European language.
• Previous experience in working with a premium brand.
• Experience in working with premium high street and online retailers.

EDUCATION AND EXPERIENCE

• Minimum 2 years administrative and customer service experience ideally within retail.
• Required: Maths & English GCSE - grade C/4 or higher or equivalent level.
• Preferred: Maths and English A Level - grade C or higher or equivalent level.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Continuous work on VDU and telephone.

This role is approved for hybrid working after initial onboarding & training period.BENEFITS

• Pension (salary sacrifice SIPP scheme - up to 6% match of employee contributions plus majority of company NI savings)
• Private Medical Insurance (eligible after 6 months service currently with AXA PPP
• Healthcare Cash Plan for (eligible after 6 months service currently with Medicash)
• Life Insurance (automatic cover 3 x base salary - eligible after 6 months service)
• Holiday entitlement 22 days per annum (increasing 1 day per year to 27 with service)
• Birthday Holiday
• 8 paid Bank Holidays
• Long Service no charge clubs / Free own use clubs depending on position
• Staff Discount
• Interest Free Season Ticket Loan
• Interest Free Leisure Loan to up to £1,000 (eligible after 6 months service)
• Employee Support Helpline
• Eye Care Vouchers
• Ride to Work Scheme
• Free On-site Parking
• Free tea, coffee, hot chocolate etc.

Keyskills :
Communication SkillsCustomer ServiceMicrosoft ExcelProblem SolvingBuild Strong Relationships