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Soft Services Manager

CBRE Global Workplace Solutions
Job LocationCheshire
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Soft Services ManagerCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Manager to join the team located in Chester. Working alongside a large FM team, the Soft Services Manager will be responsible for the day to day delivery of all soft services across a large critical site.Role Summary:

  • Manage the delivery of Soft Services in line with both the contract and Service Level Agreements, this includes front of house, mail room, security, cleaning & chauffeur services.
  • Direct line management of a team of 11
  • Provide additional management cover, as required, to the overall contract management team.
  • Ensure that all planned and reactive soft services tasks are undertaken in a thorough, timely and professional manner to agreed methods.
  • Monitor, review and manage sub-contracted services to ensure consistent service delivery to a high standard.
  • Liaise with customers daily to ensure customer satisfaction and identify service improvements.
  • Liaise with the Account Management Team and other internal teams as appropriate to ensure the smooth delivery of service to the end user.
  • Ensure that all services are compliant with relevant Industry legislation & statutory compliance.
  • Ensure that all services are delivered in line with Work Place procedures and appropriate legislation, ensuring corrective actions are implemented promptly & correctly within the assigned sector.
  • Ensure Soft Services staffs are operating in-line with core operating policies and procedures.
    • Experience Required:
  • A track record of managing, delivering and improving the full suite of soft services within a corporate office environment
  • Excellent customer service skills, with experience of delivering a 5 Star service
  • Excellent stakeholder management skills, with the ability to forge partnerships with sub contractors and customers alike
  • Strong communication skills, with the ability to manage and motivate diverse teams across a number of key corporate office locations
  • Solid commercial acumen, and the ability to manage complex budgets and costs.
  • A background in cleaning and hospitality is desirable

    • APPLY NOW

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