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Java Application Support Analyst Cheshire

Honeypot Digital
Job LocationCheshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Java Application Support Analyst - Cheshire - JavaA UK Top Track 100 company based in Cheshire is looking for a Java Applicaton Support Analyst to join a well-established team. You will be working alongside a group of talented and supportive Java developers, who will work as great mentors for you. Your role will be to deal directly with customers who use the in-house suite of Java applications to resolve their queries and issues. Job Description

  • Management and ownership of support tickets for issues or queries relating to our in-house Java-based CRM and Sales platforms.
  • Resolve 2nd and 3rd Line (technical/development) application support tickets to agreed service levels, undertaking root cause analysis where necessary.
  • Dealing directly with business users in order to resolve their requests.
  • Prioritise support calls and escalate to the wider development team where required.
  • Ensure accurate and timely feedback on submitted support requests to internal customers.
  • Maintain an awareness of recurring support issues and develop strategies to reduce them
  • Manage recurring software releases into Test/Production environments.
    • Key Skills/Attributes:
  • Degree in IT related subject with significant focus on software development.
  • Min 1 years’ experience in commercial support/development environment.
  • Good Java knowledge and skills, supporting Java 8 and higher.
  • Experience of working with web applications in a JEE environment.
  • Experience with open source frameworks such as Spring, Spring Boot, Hibernate, etc
  • Experience with database technologies, ideally Oracle, with good SQL skills.
  • Willingness and ability to quickly learn new technologies, applying skills learnt to solve specific problems.
  • Experience of providing excellent customer service in an IT or business environment.
  • Well organised and able to work well under pressure.
  • Excellent written and verbal communication skills.
  • Ability to communicate with both technical and non-technical individuals.
    • What benefits do we offer
  • Minimum 1 day a week home based, with 4 days in the state of the art offices.
  • Fantastic opportunities for ongoing development and progression
  • Annual salary review
  • 22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25)
  • Company sick pay, life assurance and pension
  • Cycle to work scheme
  • Service Awards
    • This role is based in Cheshire, and is commutable from Stoke on Trent, Shropshire, Crewe, Stockport as well as having great train links from Manchester and Liverpool. Required skills
  • Application Support
  • Java
  • J2EE Web Services

    • Keyskills :
    Application Suppt Java J2EE Web Services

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