Service Operations Supervisor (Korean Speaking)

Job Description

Our client, a European HQ of a leading video surveillance company is looking to hire a Service Operations Supervisor (Korean Speaking).Key Responsibilities:* To provide a high level of telephone based and electronic e-mail support in relation to after sales support functions, including but not limited to the following- Dealing with incoming customer calls and emails- Resolving customer queries, by effectively liaising with other departments when needed- Ensure all aspects of customer requirements are adhered to, particularly the spare part specifications- Monitoring spare part orders- Processing payments (Credit notes and Invoices)* To supervise the activity within the warehouse, working closely with our 3rd party Service Centre.* To provide accurate and timely liaison with Korean HQ ensuring effective and timely supply of spare parts to After Service Centres and distributors* To provide accurate and timely management of all billing process to include price adjustments and payment management* Monitor spare part consumption by After Service Centres* Accurate and timely management of credit control for returned parts* To liaise closely with the order processing team to ensure accurate and timely supply of parts* Review and process invoices that relates to logistical and operational cost of the after service operation* Carry out spare parts consumption audit (twice yearly)* Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System* To provide detailed written reports on outstanding spare parts issues on a monthly basis or as and when required* Actively building positive relationships between all clients, customers and colleagues* Manage and monitor B-grade sample stock* Manage and monitor rework projects performed by service centre* To provide support to colleagues and management on ad hoc projects* Ability to work within tight deadlines and schedules* To display an alignment with company values including passion, integrity, honesty and respect* To perform miscellaneous job-related duties as assigned by the Head of SCM & ServicePersonal Attributes & Experience:* Previous experience in a similar role within an administration function, preferably within the CCTV industry* SAP experience is preferred* Korean & English Language essential plus at least the local country language* Ability to communicate on all levels in a clear and concise manner both verbally and electronically* Educated to A-Level standard education or equivalent* Intermediate & Advanced Microsoft Office skills to include Excel* Clean Driving LicenseThis job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expectedto undertake duties which may not be listed on this job description as directed by your line manager which will be deemed as reasonable within the scope of the role.

Keyskills :
Communication SkillsCustomer ServicesOrder ManagementSAPCRM databases