Customer Experience Business Analyst Manager

Job Description

Customer Experience Business Analyst ManagerSalary - £ Competitive day rate and bonus schemeWe have an excellent opportunity for an experienced Customer Experience Business Analyst Manager to join our client, a large global brand based in Chertsey. In this role you will be a key partner within our clients Customer Experience team to help drive and develop systems that will drive new revenue streams and provide automation, digital integration and systems improvements for cost efficiency and revenue generation.Customer Experience Business Analyst Manager Responsibilities• Design and build clear process maps, diagrams and perspectives that are clear to non-technical and technical partners alike • Manage, lead and track partner requirements from across Europe on a range of initiatives and be responsible for developing thinking and creative ideas to solve problems • Provide high-level project management and steering of development for a range of initiatives with the ability to adapt thinking at pace • Manage and communicate with our clients partners effectively to gather requirements and capture/ track these to ensure they develop processes and solutions that meet needs of our clients subsidiaries, Europe and HQ • Pull together POV and flow diagrams for projects • Lead or oversee project implementation including discussions with developers take on board business requirements effectively and efficiently • Provide data and insights to ensure reasons are supported with evidence • Develop strategic overviews and identify mid-long term opportunitiesCustomer Experience Business Analyst Manager Key competencies• Able to look at any project from a customer perspective while also ensuring benefits to our client which are also captured and clearly communicated • Previous experience in Business / Systems Analysis (ideally up to 5 years) • Able to take a concept and build/map ideas based on current systems and the art of the possibleo • Understanding of Insights and how to interpret/ leverage to prove objective • Creative and highly adept at visual representation of ideas in PowerPoint • Good with Excel• Ability to work in a collaborative environment ideally from a CX background • both technical and non-technical to communicate clearly • Familiar with systems such as CRM and ERP as well as the likes of online and digital platforms • Understanding of GDPR wold be helpfulBenefits• Hybrid role• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!• Access to staff sales discount and Reward Plus shopping discount• 3 x volunteering days each year • Excellent subsidised staff restaurant • Onsite parkingFree Shuttle Bus service (from Weybridge & Woking Station)• Income Protection - 50% of monthly salary for 5 years (benefit basis increases to 75% upon 2 years’ service)• Pension - DC Scheme - Employer contribution 8.5%, Employee 4% min• Life Assurance - 4 x salary• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insuranceDue to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore giveus consent to contact you.Consultant - Charlie Shepherd