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Delivery Program Lead

Clarke Recruitment Solutions
Job LocationCentral London
EducationNot Mentioned
Salary?70.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Our Global client is going through a very exciting growth stage and is now looking to add to their program Delivery team. As a Program Delivery Manager, you will report to the Regional Services Director and is responsible for the successful execution of MuleSoft consulting engagements.As a natural leader, you will manage a portfolio of projects of varying complexity, across their entire life cycle. You will be responsible for all post-sales aspects of the engagement, from inception to final deliverables, ultimately leading to a successful outcome and high customer satisfaction. Position Specifics:

  • Product and Technical Knowledge
  • Key experiences Technical Capability/Experience Experience of implementing Mule technologies across different environments using different tools
  • PSA (Professional Services Administration) Basic Professional Services Admin tool and reporting skills
  • Agile / Waterfall Experience of delivery using both methodologies
  • Scale Multiple customers, mid - to large size customer, a mix of tactical and strategic engagements driving operational change. Define KPIs and track to delivery. Multiple customers, Able to manage multiple engagements to achieve KPI targets
  • Cross-Organization Collaboration Active engagement with Sales and CS teams as part of the delivery engagement. Contribute to customer success plans with CS.
  • Organizational Complexity Works in large IT organizations with multiple IT stakeholders. Interfaces with a client project manager, and periodically with a Director. Typically engaging with a 3rd party SI on engagement delivery.
  • Impact and Influence Contribute to DM methodology (e.g Catalyst Hub)
  • Team Enablement Contributes to best practice development across the team
    • About You: A proven track record of mastering project delivery management, leaving your customers extremely happy and wanting more Enterprise software consulting background with top-tier vendor or systems integrator Familiar with agile and waterfall methodologies PMP and SCRUM certified Ability to rapidly switch contexts and drive multiple projects in parallel, in a very fast-paced environment Relentless focus on customer satisfaction and business outcome Capable of identifying the key business outcomes and key stakeholders in integration projects Detail-oriented, analytical, reliable and accountable Familiar with NetSuite OpenAir or similar PSA tools Familiar with enterprise integration projects

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