Service Desk Analyst

Job Location	Cathays Park
Education	Not Mentioned
Salary	25,000 - 26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Service Desk Analyst - (Service Desk, 1st Line, Active Directory, SLAs, KPIs, O365) - Permanent - CardiffCharles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in Cardiff.Location: CardiffSalary: £26,000 per annumSkills/Requirements for the Service Desk Analyst:

Previous experience in a similar role
Excellent customer service skills on the phone
Strong Active Directory experience
Understanding of ITIL principals
Knowledge of O365 is highly desirable

Start date is ASAP for the Service Desk AnalystThe Service Desk Analyst will be responsible for:

Providing top-quality 1st line support
Taking ownership of incidents, requests, and problems
Ensure all modes of customer contact are responded to - Telephone calls and Emails, Self-Log
Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction
Ensure the highest level of trouble shooting is applied to every customer contact made using agreed scripts and processes
Recording and maintaining the knowledge and known error database Managing incidents, requests, and problems

Please send an up-to-date copy of your CV to be considered for the Service Desk AnalystService Desk Analyst - (Service Desk, 1st Line, Active Directory, SLAs, KPIs, O365) - Permanent - Cardiff

Keyskills :
Active DirectoryITILService Desk1st Line

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