Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Lead Merchant Support

Paysafe Group
Job LocationCanary Wharf
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Paysafe is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet and online cash solutions.Reporting to the VP Operations, Paysafe Processing Paysafe is looking for a Team Lead Merchant Support to provide excellent customer service support to Paysafe’ clients on the Company’s proprietary software solutions, products and systems. While closely interacting with several internal departments and end users in the UK as well as in North America, he or she will be assisting clients with new account set ups, technical integration and outage queries, general enquiries, and adjustments to existing merchant accounts. The ideal candidate needs to have a strong customer service background and be familiar with web-based applications.

  • Providing excellent customer service acting as the 1st point of contact for general inquiries affecting merchants, consumers and 3rd parties via telephone and email.
  • Be 2nd line support to the team, setting daily priorities and team coaching.
  • Troubleshooting technical and non-technical issues affecting merchants, plus reviewing source reasons for errors and reducing ratio of interactions from merchants.
  • Collaborating with various internal departments to resolve customers inquires, and identifying, investigating and escalating system issues as required.
  • Training and educating merchants on payment system functionality.
  • Completing end to end customer interactions, utilising the Paysafe tools.
  • Deputising for Call Centre Manager as appropriate
  • Ownership of Complaints
  • Understanding of Salesforce would be a significant advantage.
    • Skills and Qualifications:
  • University degree or equivalent education.
  • 1 to 3 years of experience in a customer service support role. Experience in banking, financial services or credit card processing environment is a definite asset.
  • Supervisory or Team Lead responsibilities in a previous role.
  • Familiarity with web-based applications.
  • Proficient in Microsoft Office applications.
  • Detail-oriented with a strong sense of urgency who can easily handle a high volume of work.
  • Understanding of how to make customer interactions more streamlined and efficient.
  • Good communicator with strong organisational skills, can prioritize and meet tight deadlines.
  • Enthusiastic and have proven problem-solving and analytical abilities.
  • Responsible and solid team player with the ability to work unsupervised on own initiative.
    • Equal Employment OpportunityPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you. Required skills
  • Customer Service
  • Problem Solving
  • Technical Support
  • Merchant Acquiring

    • Keyskills :
    Customer Service Problem Solving Technical Suppt Merchant Acquiring

    APPLY NOW

    Team Lead Merchant Support Related Jobs

    © 2019 Naukrijobs All Rights Reserved