Customer Connect Advisor

Job Location	Canary Wharf
Education	Not Mentioned
Salary	£98.76 per day, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Reed Talent Solutions are recruiting for Customer Connect Advisers to join the Financial Ombudsman Service on a 12-month assignment.The Financial Ombudsman Service make decisions on a range of complex and difficult issues. Every year they resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers.This is a very exciting time to join the Service - due to trends and changes within financial services, there will be an increase in the number of consumers, small businesses, and financial service providers you can support.Key Details

Assignment duration: 12 months
Location: Exchange Tower, London
Based: Hybrid – 2 days per fortnight in the office
Training: 1 week onsite
Pay rate: £125 per day Umbrella , £98.76 per day PAYE,
Working days: Monday to Friday
Hours per week: 35 hours per week (operating hours for the Service 8am to 8pm)
Start date: 13th May 2024

Training will be onsite full time for the first 1-2 weeks.What is the purpose of the roleCustomer Connect provides vital support to the operational functions, acting as a central hub and contact point for all customers at the start of their journey with the Service, and throughout all stages of their case – ensuring a smooth journey for allcustomers so that their problems are being progressed fairly and in a timely manner.What does a day in the life of a Customer Connect Adviser look likeAs a Customer Connect Adviser, you’ll be the first person the customers contact - both consumers and businesses, so you’ll make a great first impression by reviewing their enquiry and explaining what the Service can do to help or referring customers to adifferent organisation who may be able to help.You’ll set up and categorise cases so they reach the right directorate - making sure the business and products are covered within the service’s jurisdiction. Youll make things as easy as possible for the Case Handlers to assess cases, by gathering relevantinformation from the consumer and business. This involves making and receiving phone calls, handling written correspondence, and accurately updating the case handling systems.What you’ll need to do within this role

You’ll need to work at a fast pace
You’ll need to have strong task prioritisation skills
You’ll need to listen carefully to customers
You’ll need to think pragmatically
You’ll need to communicate effectively

All of the above will be assessed during the recruitment process.What is the minimum criteria for the role

Demonstrate excellent customer service – you will know how to make sure our customers feel they have been heard
Be able to communicate effectively in both written and verbal communications – you are able to adapt your communication style to meet the needs of your audience
Demonstrate a high level of accuracy and attention to detail
Have a good working knowledge of Microsoft word, outlook and excel
Possessing the intellectual and problem-solving skills to really get to the heart of issues

Are you looking to play your PART Purpose, Ambition, Respect, and Trust – the Service’s core values that we are looking for you to embody.Apply now if you are interested!

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