Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

eServices Analyst Customer Support

Job LocationCanary Wharf
EducationNot Mentioned
Salary45,000 - 55,000 per annum, inc benefits, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

City Elite Recruitment are proud to be working with one of the worlds largest inter-dealer brokers. This particular role will be positioned in one of their brands, who deliver fully electronic execution and market data on their high frequency low latencyplatform.The role You will be responsible for providing first-line support for multiple platforms across a collective of company brands. Client support experience and attention to detail is key throughout this role. The candidate will work independently, as part of a globalteam covering different shift hours and be in continuous engagement with various IT/data teams (production support etc.), clients and front office businesses, therefore you will need to be well presented, an excellent communicator and able to react calmlyand quickly when issues occur.Core Responsibilities

  • Investigations - owning reporter relationship and issue through to resolution.
  • User connectivity troubleshooting, API: market data, order routing issues (FIX protocol), Trade Settlement/TRACE issues, communicate with the data team for static related issues, liaise with production support/development teams when required to facilitatesecond/third line support and co-ordinate with client IT/Support teams.
  • Look-up/cancel open orders.
  • Exporting trade data.
  • Order rejection investigation.
  • Contact clients for user disconnects within a certain time limit.
  • Communication with platform participants when major service interruptions occur.
  • Respond to Spot FX support emails within 5-minute service level agreement.
  • Maintain issues and ensure tickets are resolved promptly.
  • Maintaining client contacts in CRM (Microsoft Dynamics/Salesforce)
  • Provide training for other team members.
Experience/Skills Required -
  • 2+ years experience US Treasury/Fixed Income and/or spot FX electronic trading platforms/sales support.
  • Basic FIX protocol knowledge (for API queries/troubleshooting)
  • Microsoft word, PowerPoint, Excel (intermediate -Vlookups and pivot tables)
Desirable -
  • Understanding of end-to-end trade flow life cycle.
  • Deployment and/or integration experience.
  • Unix experience (basic).
  • Familiar with Confluence, Microsoft dynamics, JIRA service desk, Microsoft Teams, Salesforce.

Keyskills :
Customer SupportElectronic TradingFX SpotLow LatencyFIX protocol

APPLY NOW

© 2019 Naukrijobs All Rights Reserved