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Casework Manager

General Pharmaceutical Council
Job LocationCanary Wharf
EducationNot Mentioned
Salary38,033 - 43,973 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

We are seeking to recruit two Casework Managers (one on a permanent basis and another one on a 12-month fixed-term-contract) to lead and support our Case Officers and make sure our investigations are conducted in line with our quality standards.Closing date: 4 January 2022Salary: £38,033 - £43,973 per annum plus benefits, depending on skills and experienceLocation: Canary Wharf, London (currently home-based)Hours: 35 hours per week, from 9.00 to 5.00, Monday to FridayRoles: 1 x permanent and 1 x maternity 12-month FTCThe roleAs a Casework Manager you will be at the front-line of the regulatory work we undertake and will be responsible for managing a team of Case Officers, carrying a varied caseload that at times involves complex, high profile and sensitive issues. Your workwill involve providing quality assurance, case supervision and guidance, as well as managing the personal and professional development of the Case Officers.The successful applicant will:

  • Develop management experience whilst maintaining active involvement in casework. There is also an opportunity to get involved in strategy and improvement work.
  • Gain unique professional regulatory experience beyond a traditional Casework Manager role. In addition to the usual FtP matters, recent investigations have involved issues around EU law, cross jurisdictional matters, the Information Commissioner, whistleblowing,online/digital investigations, and covert surveillance. Our Case Managers will contribute to (and, where appropriate, support) wider GPhC initiatives and projects.
  • Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
  • Be open, communicative, and honest, willing to share information and confident to ask questions and manage expectations.
  • Be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
  • Have an unwavering commitment to equality, diversity, and inclusion.
Benefits when joining our teamIn return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
  • 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
  • A choice between two pension providers: NHS pension scheme or Standard Life.
  • Flexible working arrangements.
  • Career breaks and sabbaticals.
  • Subsidised gym membership.
  • Private medical insurance, life assurance, season ticket loan, bike loan and many more.
About the GPhCWe are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.Applying for this roleIf you feel you have the required experience and skills and would like to join us, please submit your CV with a covering letter explaining how you meet each of the criteria for the role by using the submission link below. Please note that applications withouta covering letter will not be considered.Please consult the job description document which is available via our working for us page on our GPhC website: pharmacyregulation.orgDue to the high volume of applications we receive for some of our vacancies, we may close adverts once we have received a sufficient number of submissions and before the advertised date. Early application is advisedWe value the diversity of our workforce and welcome applications from all sections of the community.

Keyskills :
Case ManagementCommunication SkillsInvestigationReport WritingPeople Management

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