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Case Administrator

General Pharmaceutical Council
Job LocationCanary Wharf
EducationNot Mentioned
Salary28,905 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time Work from home2 years

Job Description

We are looking for a proactive and hardworking individual to provide administrative and casework support to the Professionals Regulation teams.Closing date: 21 July 2022 (12pm)Interview dates: Telephone interviews: 8-9 August; Virtual interviews: 16-17 AugustSalary: £28,905 per annum, plus benefitsLocation: Canary Wharf, London (Hybrid working approach)Hours: 35 hours per week, from 9.00 to 5.00, Monday to FridayThe roleThis is an exciting opportunity for the right candidate to support our teams to investigate allegations concerning pharmacy professionals fitness to practice and progress cases to closure in line with the GPhCs objectives and targets forquality, timeliness and cost. The postholder will also be responsible for a small caseload of matters which require monitoring and provide reports to the Fitness to Practise Committee as required.The successful applicant will:

  • Possess the ability to work autonomously and under pressure, problem-solve, keep within operational guidance and know when to escalate matters.
  • Have a strong commitment to delivering good customer service and will be able to build close working relationships with internal and external stakeholders.
  • Have relevant administrative experience, possess first class written and verbal communication skills, with an ability to adapt messages for different audiences; influence and deal tactfully with a wide range of people and maintain confidentiality as appropriate.
  • Be able to prioritise workloads and demonstrate strong attention to detail whilst appreciating the necessity to handle sensitive and confidential data responsibly.
  • Own a varied workload, ranging from monitoring registrant undertakings and suspensions, updating electronic systems, assembling bundles of evidence etc.
  • Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our teamIn return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
  • 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
  • A choice between two pension providers: NHS pension scheme or Standard Life.
  • Flexible working arrangements.
  • Career breaks and sabbaticals.
  • Private medical insurance, life assurance, season ticket loan, bike loan and many more.
About the GPhCWe are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.Applying for this roleIf you feel you have the required experience and skills and would like to join us, please submit your CV with a covering letter explaining how you meet each of the criteria for the role by using the submission link below. Please note that applications withouta covering letter will not be considered.Please consult the job description document which is available via our working for us page on our GPhC website: pharmacyregulation.orgWe value the diversity of our workforce and welcome applications from all sections of the community.Closing date: 21 July 2022 (12pm)Interview dates: Telephone interviews: 8-9 August; Virtual interviews: 16-17 August

Keyskills :
AdministrativeCommunication SkillsCustomer ServiceOrganisational SkillsProblem Solving

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