Customer Service Administrator

Job Location	Burstwick
Education	Not Mentioned
Salary	17,374 - 17,775 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Agenda Screening Services are the UKs longest established independent pre-employment screeners. We carry out background and pre-employment screening for over 400 businesses, both here in the UK and globally.We are looking for people with great customer service skills to join our rapidly expanding team of Customer Service Administrators.The ideal candidate will communicate clearly and confidently at all levels and play an integral part in maintaining Agendas key commitment to achieving high service levels and prompt turnaround times.Basic Requirements:

At least 5 GCSEs (or equivalent) including English and Maths at grades A-C
Recent customer service experience, ideally from a customer contact centre or a similar customer service environment
High attention to detail and the ability to concentrate within our fast-paced environment.
Ability to follow processes with a high degree of accuracy
Clear and concise e-mail correspondence
The ability to work in a fast-paced environment whilst managing and prioritising your own workload.
Good use of Microsoft Office tools such as Word, Excel and Outlook

Duties and Responsibilities:

Data entry into our bespoke software package
Inbound and outbound calls to/from candidates/references/clients
Ensuring candidate/client accounts are up to date
Email management
Work within the wider team but able to use own initiative
Able to follow instructions from team leaders and complete set work load precisely
Checking and validating documents
Conducting finance and criminal record checks
Confirming employment history, processing references

What you can expect from us:

Ongoing commitment and support towards personal development, regular personal reviews, structured career path and personal funding set aside for training in an annual training bank account.
Following successful completion of your probation your salary will increase to £17,775.00.
Significant benefits through Agendas participation in the Great Place to Work Scheme, including an additional holiday day for your birthday, remuneration review and salary grade increase upon completion of your probation, free tea/coffee and free parking.
Regular company social events, dress down days and charity fundraising activities for Agendas chosen annual charity.
Monthly employee awards in recognition of commitment to our values, and the opportunity to have your thoughts heard through forums/suggestions which are subsequently reviewed and discussed by senior management.
Core office hours Monday - Friday 9am - 5.30pm - No weekends or bank holidays

Agenda only recruits people with integrity who are honest and trustworthy and who have a great work ethic. To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment screening as an essential partof the recruitment process.

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