Christmas Duty Manager x 3

Job Description

Summary The magic is back at Gibside as over a million winkling lights and seasonal sounds fill the air with festive fun. Be part of our exciting festive lights trail at Gibside, giving our visitors a Christmas to remember.This important part-time role is fixed term until the 8th January 2023 to support the delivery of the Christmas at Gibside event with our commercial partners.Over the duration of the event, you will work an average of 2-3 evenings per week from the 1st December, but working days will vary. There will be a full induction before the start of the event so you will be required to be available from the 21st November.You will be happy to work flexibly as shift lengths of about 8 hours starting at either 1pm or 2pm may vary and enjoy working as part of a team.If you have any questions about this role, please contact us on or email .ukWe may interview and appoint whilst the role is open, therefore wed encourage you to apply as soon as possible. What its like to work here Situated just outside Gateshead, this 18th century landscape garden and wildlife haven is loved by the local community. The staff welcome people with lots of energy to join this friendly garden landscape, situated on the edge of the city. The Christmas lighttrails began in 2020 and have grown in popularity, attracting tens of thousands of visitors to the event.Click here for more information about this location What youll be doing You will have responsibility for the site management of Gibside. Youll work closely with our partners and NT colleagues to support the smooth and safe running of the Christmas at Gibside event.You will maximise opportunities to communicate the core purpose and work of the National Trust to our visitors and offer them a great welcome. Youll use your strong people skills to establish good working relationships with property colleagues and eventpartners.A key part of this role is to ensure full compliance with relevant organisational systems and procedures, promoting awareness of health and safety and assessing and managing risk to ensure the safe and cost-effective operation of the event at all times,and to deliver a consistently high standard of presentation. Who were looking for

• Duty manager experience in a busy customer facing environment, preferably at a heritage site, with an appreciation of balancing visitor experience with revenue generation.
• Good experience of assessing and managing risk, knowledge of health and safety and compliance requirements.
• Strong people skills, enabling establishment of good working relationships with colleagues and partners.
• Ability to work on own initiative, respond to varying pressures and managing difficult situations. Including good decision making skills, positive attitude, accountability, organisation skills.
• Good communication skills, including public presentation and complaints handling.

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.