Customer Service Team Member

Job Description

Customer Service Team MemberWash Barn, Buckfastleigh, DevonSalary: £20,592 per annumThis is a permanent position, working up to 40 hours per week, within the operating hours stated below, however, for the right candidate 32 hours will also be considered:Operating hours: 8:30am - 6pm Monday to Friday and 9am - 5pm Bank Holidays and Saturdays (there is a rota system for shifts worked).About RiverfordEvery week, Riverford delivers organic food to around 85,000 homes and businesses across the UK. This takes loads of brilliant people, from growers to IT experts, and more besides!We’re a friendly, forward-thinking bunch, and our three core values - Stronger Together, Do Things Well and Independence - run through everything we do. We celebrate diversity, valuing, supporting and developing the whole person as an equal opportunities’ employer.In 2018, Riverford became employee owned. Working here makes you a co-owner’, our way of saying employee’. It’s not just a name - every co-owner can play a part in shaping Riverford.We’re also proud to be a B Corp - a certification for ethical businesses who work not just for profit, but also to benefit people and the planet.What you’ll be doingAt Riverford’s Customer Service team, we pride ourselves on being really approachable, offering a service that is both personal and informative; we’re always happy to help, and we really know our veg. We receive questions, orders, and the occasional complaint via phone, email, live webchat and social media - and always offer a rapid, friendly and professional response.You’ll need to share our enthusiasm for good food produced by good farming and be confident in communicating that enthusiasm. You’ll also need to be willing to develop your knowledge of food, farming and cooking. Friendly and helpful, we want you to leave a positive impression of Riverford and the service we offer with everyone you speak to. You’ll need to be confident with IT as you will update our customer database as you go.Customer Service Team Member Responsibilities:- To handle enquiries from existing customers about all aspects of their relationship with us - looking always to extend their understanding of what we offer- To handle enquiries from potential customers and encourage conversion to orders, using our bespoke customer database- To liaise with our network of franchisees answering questions, helping whenever necessary and jointly delivering the best possible customer service- Re-contact customers who have left messages on the overnight answer phone and respond to customer and franchisee emails- To handle customer complaints and queries and liaise with relevant franchisees and departments to obtain a successful outcomeSkills & experience:- Previous experience of working in an administrative or customer focussed role is essential- Excellent communicator with good standard of spoken English and a desire to help customers- Confident in meeting targets- Good team player, and ability to work on own initiative- Organised with excellent attention to detail- Be a people person and have confidence to make outbound calls- Team player, good sense of humour, polite and helpful disposition, hardworking, efficient and organisedA good sense of humour and friendly personality is essential, along with a flexible approach to work. You will need to enjoy working in a team, be driven and motivated, reliable, enthusiastic and passionate, paired with a real interest in what we do.In addition to a competitive salary, Riverford also offer a wonderful benefits package including 33 days’ holiday pro rata (including bank holidays), annual profit share; 10% of all our profits are split equally between all co-owners, 25% off everything we sell and heavily discounted organic breakfasts and lunches, to name just a few!For a full Job Description and to learn more about Riverford Organics, please take a look at our website.So, if you’re seeking your next challenge as a Customer Service Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Customer Service Advisor, Customer Service Executive, Customer Care Rep, Customer Support Advisor, Customer Service Administrator, Customer Care Agent, or Customer Service Agent.