Application Support Analyst

Job Description

Application Support AnalystBuckfastleigh, UKLocation - Hybrid working available. Main office is Wash Farm, Buckfastleigh, Devon, with travel to other sites occasionally.Work with us at Riverford, and join a thriving employee-owned business- Be part of a friendly, inclusive team - Lots of opportunities to learn, grow, and progress in your career - Well give you an abundance of free organic fruit and veg, an annual tax-free co-owner bonus, and a bounty of benefits, including low-cost, home-cooked organic breakfasts and lunchesMore than just a veg box.Riverford are mad about organic veg. Its at the core of everything we do. We love to grow it, pack it into boxes, and deliver it to around 90,000 homes across the UK every week.This takes loads of brilliant people - and working here makes you a co-owner, since Riverford is employee owned. Success means much more than just profits; we want this to be a place people enjoy coming to work, and a business our co-owners feel proud of!In 2021, we were delighted to be awarded two-star Best Companies accreditation, recognising Riverford as an outstanding place to work. What youll be doing. We have a suite of high quality internal-facing business systems which are undergoing improvement to support the rapid expansion of our successful business. Some of these systems have come from the market, whilst others are being developed by our talented engineeringteam.As an Application Support Analyst, you will have a technical mind, a practical problem-solving approach, and a strong desire to deliver excellent service to achieve customer satisfaction. You will regularly spend time with end users, so excellent communicationskills, and an ability to understand the users perspective is key.Your passion for learning and applying new skills will include areas such as SQL Server, application testing and deployment, warehouse management and enterprise resource planning (ERP) systems. You have a can-do attitude towards troubleshooting both hardwareand software issues, along with an appreciation of proactive systems monitoring through the effective configuration of tools such as PRTG and Datadog.Requirements. - You will be passionate about software, technology and using IT to solve problems- Be excited about finding the cause of a problem and working with teams to solve it effectively- Be skilled in management and troubleshooting SQL Server and IIS, applying patches, performing upgrades, configuration, and maintenance- Understand business processes within manufacturing, procurement, and finance systems- Data analysis, being able to recognise patterns, understanding common formats such as XML, being able to validate data to spot errors and manipulate data to test changes- Experience working with 3rd Party vendors to upgrade, enhance and support production systems, document and resolve issuesWere less concerned about specifics and decades of experience than we are about capability, ambition, and cultural fit. What are the hours 40 hours a week. Monday - FridayWhat are we paying Up to £35,000 per annum, depending on experience Co-owner benefitsRiverford is a beautiful place to work, with lots of great people - and other perks too. Some of our benefits include: 33 days holiday pro rata (including bank holidays), generous company pension scheme, annual profit share (10% of all our profits are splitequally between all co-owners), heavily discounted organic breakfasts and lunches, free organic fruit and veg, and free parking.