Customer Specialist Advisor

Job Location	Brunswick Business Park
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

The Customer Specialist Advisor will work within our Customer Advice function servicing and taking accountability for our specialist customer enquiries including but not limited to Serious Injury, Clinical Negligence and Union members.The Customer Specialist Advisors role is to service and be a main point of contact for customers for our specialist and more complex claims. Through inbound/outbound calls, investigative work and collaboration across the business, the team will facilitatethe acceptance or rejection of these claims. The department holds delegated authority to offer legal services using internal business rules.A Customer Specialist Advisor is responsible for ensuring as many clients as possible are offered inhouse legal services.DUTIES:

Handling inbound and outbound calls in order to take initial information and fact find on cases where further information is required
Ensure all calls are answered within agreed timeframes and SLAs
Assessment of specialist claims to ensure cases are accepted or rejected within internal business guidelines, along with legal and insurance principles
Collating, reviewing and summarising file information from potential clients in order to support decision making
Liaising with fee earners where required to seek additional advice on the viability of cases
Accepting or rejecting claims based on evidence gathered
Carrying out fraud checks to flag or check any cases where credibility or fraud concerns are apparent
Ensure that all customer data is entered and stored confidentially to minimise breaches of data

What we offer in return:

The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront

We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday

25 days holiday allowance per year, plus the option to purchase an extra 5 days

Pension scheme, health cash plan, life assurance and income protection insurance

The opportunity to develop a rewarding and successful career with an award- winning law firm, countless opportunities for career progression and fantastic monthly incentives

Company Values: We do what we say we will. We own it. We sort it. We dont wait, we create. We respect and encourage each other. We make time to liveIf this is not of interest to you but you know someone who may be interested, please pass on their detailsFor further enquiries relating to this vacancy please contact: laura.emerton@slatergordon.uk

Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.

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