Customer Service Advisor - Morning Shift

Job Description

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give peopleeasier access to our world class legal services.Due to our continued success, we are now looking for several dedicated professionals to join our Customer Onboarding Team in Liverpool. This is a fast paced and varied role where you will spend your time on the telephone talking to potential customers regardingtheir claims, building rapport and gathering information required. We are looking for hardworking, enthusiastic people with a passion for excellent customer service who will live up to the S&G Way.You will play a key role at Slater and Gordon and will be our customers first point of contact within the business. You will influence our customers experience and satisfaction by demonstrating excellent customer service skills and behaviours.We are committed to investing in your future. We offer fantastic, in-house training that will require your full attendance throughout the first 3 weeks which will be (Monday - Friday 09:00 - 17.30pm) You will then be required to work 5 days, shift patternrotational between Monday to Saturday 8am to 8pm. Saturday shifts are worked on a rotation with a day in lieu.The structed induction programme that will allow you to focus on settling into the business, understanding our customers, our values, vision, structure, behaviours, processes, and services. We are looking for people who are highly motivated to learn andhave a positive and can-do approach.At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, were building a culture where difference is valued. Our culture motivates our employees to give their fullselves to the job and invest in the companys future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.Responsibilities Include:

• Working on a dialler system to manage inbound and outbound customer enquiries
• Understanding the needs of clients, empathising, and providing a high level of client care at all times.
• Engage with customers in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the companys customer service policies.
• Receiving incoming new enquiry instructions via telephone, email, webchat and capturing data correctly.
• Collating information with high accuracy throughout the initial enquiry capture process
• Contacting clients and obtaining additional information to assist in the appropriate allocation of their file.

About You:

• Excellent communication skills both verbal and written.
• Passionate about delivering exceptional customer service
• Ability to relate to people and build strong working relationships with clients
• Strong organisation and prioritisation skills
• Experience in a contact centre environment is advantageous
• Great attention to detail
• A positive can-do attitude
• A minimum of 5 GCSEs at Grade C (or 4) or above, including English and Mathematics (or equivalent)

What we offer in returnIn return we offer a competitive salary with market leading benefits, and a dynamic agile working environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career with an award-winning law firm.Client service is at the heart of Slater and Gordon and we take pride in the impressive results we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors. If you have got the talent, ambition and focus and are lookingfor a stimulating and rewarding career we would love to hear from you.Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.

Keyskills :
Communication SkillsCustomer ServicesEmpathyLegal