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Telecom Jobs

Office Administrator

Peak Telecom UK Ltd

Job Location	Brasted
Education	Not Mentioned
Salary	£24,000 - £29,000 per annum, negotiable
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

About UsWe are a leading telecoms company moving to our new offices in Brasted, Kent. We supply and manage mobile devices, M2M SIMs, mobile device management software, and cloud telephony solutions. Our customer base ranges from micro-enterprises to enterprise companies.We are renowned for providing a very high level of customer service. We are looking for a new member of our team to further enhance our support and management services.Job DescriptionAs a technical office administrator, you will be part of a team that is responsible for managing our customers support requests via both emails and phone calls. Some of these requests will be technical in nature and will require you to learn about the variousproducts and services that we manage. Full training will be given, we are looking for the right person, so previous experience is not essential.The majority of your work will be done through online portals and our internal databases. We use the following Microsoft products, Outlook, Excel, Teams, Word and OneDrive.This job is a great opportunity to join a growing company, that values its employees and where you will have excellent career prospects.Key Responsibilities

Answering support requests by email and telephone within our SLAs
Work accurately within Excel and web-portal databases
Assist in the configuration and deployment of new managed mobile devices
Create daily and monthly customer reports
Assist colleagues with projects and deliver them on time
Desire to learn all technical elements of the job
To be a focused, productive and happy team member

Must Haves

A-Level/degree or equivalent education standard
To be able to work accurately and quickly on a PC
A good telephone manner
The ability to work both independently and as part of a team
Excellent written and verbal communication skills
The ability to prioritize and manage multiple tasks
A good knowledge and experience of Microsoft business products
A strong work ethic

Preferred

Some related work experience or projects
An interest in mobile technology

Job Details

Full time working hours Monday to Friday 8.30am to 5pm
Part time working will be considered for the right applicant
Flexible working is available on completion of probation period and training
Private healthcare and pension scheme available
Our office is in Brasted
Bonus scheme

We are looking for someone with a passion for technology and a desire to make a difference. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.Please submit your CV and covering letter for our consideration.

Keyskills :
Customer Service Microsoft Office Technical Team Technology Telephone Manner Accurate Data Entry st Line Highly Detailed Mobile Devices Mobile Device Management

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