Operations Manager

Job Description

Company DescriptionHere at NPS we have a simple set of values that sets out who we are as a company. We are:Intelligent – we make the right choicesInvolved – our enthusiasm creates energyInnovative – we always ask what’s nextOur business is all about making lives safer, healthier, better managed and mobileOur software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.Our storyAcross the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.Based in the UK but working around the world, our 2,000 employees help improve the services that matter most. We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.Job DescriptionThe role can be based within any of our Bracknell or Hemel Hempstead OfficesJob Description Operations ManagerThe IT Operations Manager will take responsibility for the newly formed Tech Operations (Tech Ops) This is a multi discipline team consisting of Wintel, Unix and Network engineers. Tech Ops team are responsible for processing Incidents, service requests, changes, and problem records associated with a single customer.As part of this role you will be reporting directly to the Service Delivery Manager of Technology Operations. This is a fast paced team and you will have exposure to a wide range of technologies so this is a fantastic opportunity for the right person.RESPONSIBILITIES AND DUTIES:

Team Management a hands-on approach is expected and you will be required to day to day manage all colleagues of the Tech Ops team

Responsible for conducting individual performance reviews

To act as single point of contact for IT issues within the organisation

To work with Client Service Managers (CSM) to deliver best in class service

To deliver resolution of all incidents and service requests within the agreed SLA/OLA

To implement all changes request assigned to Tech Ops within the agreed a SLAs with a focus on quality impact assessment

To participate in problem resolution

To work with other organisational managers/leaders on driving down recurring issues

To be responsible for the individual Incident, Change and Problem service management queues

Prioritising workloads and focus on the critical deliveries for the organisation

Act as a deputy as and when required

QualificationsEssential

Must have a great attitude and self drive to deliver best in class services

Previous experience as a team lead or manager

Experience in various technologies Wintel, Unix and Networks would be a significant advantage

Experience of service management and support in a large-scale and diverse environment.

Must be an effective communicator

Must have an analytical approach to managing a service

Must be able to demonstrate strong leadership skills

Must be willing to obtain SC and NPPV security clearances

Additional InformationEmployees of Northgate Public Services are entitled to the following Company funded benefits:

Single Private Medical Cover (with the option to select family cover at an additional cost)

25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days

4 x basic salary life assurance cover

A Group Pension Plan with fantastic employer contributions

A selection of tax efficient flexible benefits to suit your individual needs

The role offers a competitive salary.

OTHER INFORMATIONCandidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.