Mortgage Product Sales / Account Manager / Broker Support

Job Description

Job SpecificationFor: Broker Management AgentRef: VR/19319Our client, a strong and well establish business within financial services seeks someone to manage broker interactions, this is primarily inbound telephone-based calls.This role is a fantastic opportunity to establish a new career or develop further, if you have a knowledge of the mortgage process please make contact.Suiting someone that has a background in property, be it Estate Agency or similar industries looking for a new role.You will be communicating product details ensuring optimum service levels are maintained at all times. You will update brokers on their existing cases, help them with new enquiries and create extra sales opportunities when possible.Key Accountabilities:- Demonstrate an in-depth knowledge of our product offering and lending policy- Become an expert in use of Lender Portal and CRM- Establish an excellent working relationship with Regional Account Managers and the New Business Team- Maximise interactions with brokers to generate additional sales opportunities and contribute to the Sales Plan- Identify firms/brokers with potential to submit a high volume of business and refer to the Regional Account Manager- To assist brokers with new business enquires coming in via inbound calls, where possible converting these opportunities to business- Maintain accurate records of all interactions with brokers- Adhere to all processes and policies, ensuring that excellent quality assurance results are consistently achieved- Feedback market information and recommend areas for improvement where appropriate- Understand and deliver the brand values of being an ambassador for the business- Develop and maintain an excellent relationship with all internal departments- Plan and organise own workload to ensure personal and team objectives and deadlines are met- Take responsibility for personal development, identifying and pursuing opportunities where appropriate to maintain and develop expertise- Maintain a good knowledge of TCF & with the aim of putting the customer first, undertaking regular training when required- Provide testing and any other support required by team leader when new functionality/systems/processes are introducedEssential Skills/Qualifications:- Excellent communication & relationship management skills- Self-motivated and enthusiastic with drive to succeed and deliver results- Excellent telephone manner- Time management skillsDesirable Skills/Qualifications:- Previous/existing knowledge within the Buy to Let and residential mortgage industry- Previous experience of telephone-based, financial services roles- Telesales- CeMAP qualifiedPlease note:As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.%MCEPASTEBIN%