Lounge Team Host/Waiter/Waitress/Team Member - Birmingham Airport

Job Description

PURPOSEYou are integral to delivering our excellent service and championing the guest experience across all sections of theoperation. You work as part of a team and are multi-skilled, able to perform in each of the below areas of thelounge. You are a brand ambassador and engage with each guest to ensure that we deliver a great experienceevery time, creating a memorable guest experience is your aim.ROLE - This is a multi-skilled role with excellent training provided for each of the below areas; Reception: You are the first impression and set the tone for each guests experience. By offering thewarmest welcome and a smooth and informative check-in, you will ensure that our guests feel at easeand ready to sit back and relax. You will take ownership of capacity in the lounge in line with revenuetargets, passenger forecasts and flows. You will be knowledgeable of all channels of entry into thelounge and how to process correctly. Cashing-up and billing completed accurately and on time Bar: As a bartender, you provide a speedy but personable service, maintaining consistently high levelsof drinks service and aiming to exceed guests expectations. Serving all drinks to SOP and ensuringconsistency and compliance. Engaging with every guest individually, with personality and flair. Planningahead at all times you will make sure that you are restocking/cleaning as you go and that you alwayshave full availability of products. You will be cash handling for drinks/food and need to ensure thatcashing up is completed as per company procedure Floor (Server): You take ownership of your section(s) allocated on shift, taking pride in your area ofresponsibility and having a keen eye for detail. Ensure your section(s) are hygienic, fully stocked andwell-presented at all times. You will be responsible for taking food and drink orders, able tocommunicate product offering and allergen process clearly. You will also clear/reset tables and cleaningof your section/lounge. You bring your service to life by engaging with guests creating a memorable preflightexperience. Food Service: Approaching the two elements of food service by being proactive and efficient. You willbe running food from the kitchen and looking after the self-serve food area. All food that leaves thekitchen must be perfectly presented, comply with SOP and have undergone the correct food safetychecks. The self-service area standard must always maintained in line with company SOPGENERALPlease note, we are open daily throughout the year from early morning until late evening and shift work will bepart of your working week as the face of No1 Lounges. Therefore you should be willing to work early morning,evenings and be prepared to work on a rolling shift pattern.Due to our location within the airport a full 5 year working history in the UK and a clean criminal record isrequired to allow us to apply for a security ID before your employment commences. Comply with all policies and procedures as written in the Employment Handbook and with appropriate information security standards and guidelines. To always uphold confidentialityand take reasonable precautions to protect the information accessed orused in your work. Willingness to help other team members wherever possible and to understand the flexibility required when business levels peak and trough. To undertake any reasonable requests made of you by the Company including flexibility in hours locationand responsibilities.BENEFITS

• Westfield Healthcare - covers dentistry, opticians, physio and much more
• Perkbox - get access to daily perks, discounts on shopping/experiences
• Free Lounge visits every year
• Complimentary staff meals and drinks whilst on shift
• Discounted Gym Membership
• Touchdown - Discounted Holidays/flights/cruises
• Discounted friend and family rates
• Car parking whilst on shift
• Employee of the month and Reward & Recognition schemes
• Employee Assistance Programme
• Workplace Pension Scheme
• Family Friendly Policies
• Up to 28 days holiday per year

Keyskills :
BarCustomer ServiceReceptionist Dutieswaitresswaiter