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IT Client Service Manager

Unipart Logistics
Job LocationBermuda Park
EducationNot Mentioned
Salary55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

As an IT Client Service Manager, youll perform a vital role in maintaining a customer focused link between IT and both the internal and external client stakeholders, taking responsibility for delivering the requirements that exceed the customer needs.Unipart Logistics has an enviable client portfolio which includes a number of well-known and established brands. Ensuring that we continue to deliver an exceptional level of day to day IT service is the cornerstone of this exciting role. Unipart believes thisis achieved by establishing strong working relationships with the operational customers and end clients and by forging day to day practical links with the teams who run the internal and vendor technical support teams.You will drive service level management, service satisfaction, and continual service improvement initiatives and activities for your aligned clients using regular service reviews and service reporting as core principles of collaboration.The role requires you to be responsive to escalations outside the core business hours and the ability to provide customers and end clients with progress updates on major incidents in accordance with service level targets.IT Client Service Manager Responsibilities:

  • Act as the custodian of production services for your customers and clients and provide the voice of the customer into IT.
  • Be responsible for the relationship between Unipart IT and the clients within your portfolio, inclusive of Unipart Operational Senior Managers such as General Managers.
  • Clearly know your clients business drivers, strategy and internal relationships to ensure that we continually align service delivered.
  • Help our clients to better understand the full potential of our product offering.
  • Ensure that the service is reviewed and improvement opportunities identified to drive both the service and relationships forward.
  • Assist in workload prioritisation.
  • Aid wider service management activities including incident, major incident, problem, change and supplier management activities.
  • Have knowledge and involvement in transition activity from project delivery to BAU.
  • Ensure there is heightened awareness (or change freeze) internally within Unipart IT during client peak trade or major product launches.
IT Client Service Manager Requirements:
  • Ideally degree educated or equivalent.
  • Experience of working in an IT / confidential environment.
  • Excellent customer services and customer management skills.
  • Strong planning, organising, and time management capability.
  • Quality focused with a continuous improvement mind-set.
  • Excellent communication and interpersonal skills.
  • Flexible and committed to achieving objectives.
  • Target/results driven.
  • Assertive and possess an ability to influence.
About Unipart:You may remember Unipart as the company that revolutionised the automotive parts industry in the 1970s. Unipart is different company today with clients such as McLaren, Apple, Vodafone, BSkyB, Jaguar Land Rover and, the NHS. The Unipart Group is an independentmanufacturing, logistics and consultancy company that employs nearly 10,000 employees worldwide and has an annual turnover of more than £1 billion.Location: Nuneaton or CowleyType: Full Time, PermanentSalary: c£55,000 plus car / car allowanceYou may have experience of the following: IT Client Services Manager, IT Service Delivery Manager, IT Operations Manager, IT Customer Experience Manager, IT Project Manager, IT Account Manager, IT Account Management, IT Support Manager, etc.Ref: 100316

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