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Customer Operations Administrator

Saputo Dairy UK formally Dairy Crest Limited
Job LocationBermuda Park
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Operations AdministratorNuneaton, WarwickshireFull Time 6 month contractYOULL MAKE CONTRIBUTIONS THAT MATTER BY

  • Receiving and validating customer claims and credit note request, ensuring that levels of accuracy and timeliness is achieved.
  • Working to identify potential and actual service issues and implement solutions in liaise with the customers and relevant internal departments.
  • Delivery of high standards in administration of delivery documentation and department records, in line with corporate and HMRC audit requirements.
  • Providing cover for reception promoting the high standards and reputation of the site and ensure that every visitor is made to feel welcome.
  • Contribute to projects and initiatives within Customer Operations to continuously improve the Dairy Crest supply chain.
  • Demonstrate and promote teamwork, always acting in unity with our corporate ethics and values.
  • Receive, validate and process customer sales orders within agreed timescales.
  • Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels.
  • Work with team members to ensure that all administration tasks are completed.
YOURE BEST SUITED FOR THE ROLE IF YOU ARE
  • You will have strong verbal and written communication skills with confidence and the ability to communicate at all levels of management, both within Saputo Dairy UK and the external customer base are essential.
  • You will have the ability to set up spreadsheets and manipulate data.
  • You will be able to demonstrate excellent organisation and time management skills.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH
  • Completion bonus
  • Long service recognised every 5 years
  • Generous employer pension contributions
  • Health Cash Plan - claim money back up to a set limit of c.£700 per annum on essential healthcare
  • Life Assurance
  • Free, onsite parking
  • Discounted branded products
  • Subsidised staff restaurant
  • 25 Holidays + 8 bank holidays (pro rata for part time employees)
  • My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CVs supplied to Saputo Dairy UK unless you have been briefed on the role by a member ofthe Talent Acquisition Team.

Keyskills :
Customer Service

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