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2nd line IT Support Technician

Job LocationBarton Mills
EducationNot Mentioned
Salary25,000 - 27,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have previous experience providing 2nd line IT support You will be joining a family friendly company who are looking to grow their team and offering the opportunity to learn and develop your skills and to gain your CompTIA A+, Network+ and Security+certifications all within your first 2 years with the company.Start: ASAPDuration: PermanentLocation: Mildenhall, SuffolkSalary: £25,000 - £27,000. There is also the option to earn bonuses through KPIs and working through tickets.Hours: Monday to Friday, 8am to 5pmBenefits: Free onsite parking, quarterly social events, Casual dress, Pension, Long service bonus, Company bonus, Childcare voucher scheme, Development opportunities.What you will be doing:

  • Responding to clients tickets in a timely manner to SLA
  • Working through tickets that have been escalated through to you from 1st line
  • Escalating any issues which cannot be resolved to 3rd line
  • Using skills to solve problems and support the clients in finding a solution
  • Identifying reoccurring tickets/problems and implementing solutions to these
What you will bring:
  • Previous experience working as 2nd line support
  • Confident at completing customer on site visits
  • Strong communication skills
  • Professional manner
  • Excellent time and planning management
  • Close attention to detail when dealing with clients
  • Keen problem solver
If you are interested in this opportunity APPLY NOW! If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.

Keyskills :
ICTLine SupportTechnical Support2nd LineCompTIA

APPLY NOW

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