1st Line IT Support

Job Location	Banbury
Education	Not Mentioned
Salary	23,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We are looking for a 1st Line IT Support to join this family owned business and brand. In this role you will be providing support to IT system users and assist the IT team in the management and administration of IT infrastructure within the business/ Thiscovers hardware, networks and operating.The role is offered on a full time permanent basis Monday - Friday and is office based with the requirement to visit other company sites on occasion.Key responsibilities for 1st Line IT Support

Working with the existing IT Team
Triage of the ticketing system
Provide technical support to all IT users
Diagnosing and resolving IT problems and faults
Apply security policies as appropriate
Manage escalation of problems and expectations of end users
Liaise with third party suppliers
Stay up to date with the current technologies
Install and configure hardware and software
Understand and operate within security constraints
Support system upgrades at all levels
Maintain and administer mobile equipment
Document all activities in the appropriate logging systems

Skills & experience/attributes 1st Line IT Support

Working knowledge of Office 365
Strong organisational, planning and prioritisation skills
Able to work to multiple deadlines
Good telephone manner, able to capture data, and give clear help and instructions
Good problem-solving/trouble-shooting abilities
Effective communications, both oral and written
Approachable, friendly, helpful team-player with strong customer service skills
Driving licence due to visiting other sites

Whats in it for youYou will be part of a successful team who have a fantastic autonomous culture and strong company values. Youll receive:

An attractive salary of up £25,000 plus annual bonus scheme
31 days holiday including bank holidays which rises with with service
TOIL (time off in lieu) scheme
Holiday buying scheme
Modern, vibrant offices with first class facilities
Cycle scheme
Health shield cash plan scheme for you and dependents
Discount platform
Life insurance and pension
Long service incentives
Varied and challenging journey with a continuously growing company

Hours:The role is full time (40 hours) Monday - Friday 08:30 - 17:00Application Process:Please forward your CV and covering letter to Julie asap, or call to discuss further.

Keyskills :
sql1st lineIT supportfirst line365

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