Customer Service Centre Advisor

Job Description

Are you looking for a career that makes a real difference in peoples lives A job in Housing could be for you. We are Places for People, the UKs leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcomeand can thrive.Were looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.The opportunities from joining our Customer Contact Centre are endless!At Places for People, we believe in investing in your future, thats why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, weve helped many Customer Service Advisors to progresstheir careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. Weve even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, DataAnalysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre.Want to know the best bitYou dont need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then trainyou to become a well-rounded Housing Professional and provide opportunities for career progression.More about your roleWe pride ourselves in delivering first-class customer service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our customer serviceteam are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase.In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues – but dont worry well teach you everything youneed to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.For us tosupportandeffectivelytrain you inyournewrole, the first six months in postwithbe office based. Following this, therolecanbecome hybrid (two days from home and three days from the office) tosupporta work-life balance howevercanbefully office based for applicantsthatare not able to workfromhome. The office isaccessibleby local bus routes and free onsite parking is provided.If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period.More about youDo you enjoy speaking to people Do you want to work in a lively social environment where customers are at the heart of what you do If so, this may be the job for you…Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.Please note: to be considered for this role, applicants will be required to attend our Assessment Centres. The next available date is 3rd June 2024.You will be working 7.25 hours per week, there is multiple shift patterns available between 09:00 - 20:00. To ensure that you have a great onboarding and training experience, applicants will also need to join one of our planned induction start dates.The next start date will be 15th July 2024.About usWe are Places for People, the UKs leading Social Enterprise. We believe that its more than just homes that make a community – its the people. Thats why we change our Customers lives everyday by creating and supporting thriving communities.Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services,support, and infrastructure that ensures our customers and their communities thrive.The markets we operate in include:

• Affordable and supported housing
• Development
• Property management
• Leisure management
• Fund management

But we arent your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, youre more than just a number - youre a part of our cause.We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home.The benefitsWe know that theres always more we can do to make you smile, thats why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Full training provided

• Hybrid working – 3 days in the office and 2 from the comfort of your own home
• Overtime
• Excellent holiday pay and sick pay
• Ability to buy or sell leave
• Access to our WPA cash plan – which can save you up to £500 on dental, GP prescriptions and eye care

• Pension with matched contributions
• Future career opportunities
• Extra benefits including huge discounts and offers from shops, cinemas and much more

Whats nextIf you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and youre looking for support with your application, please contact our skills and employment team on sk